At Windfall Wine, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Collection of Personal Information

We collect personal information that you provide to us directly when you:
– Purchase products from our website.
– Sign up for our newsletter or promotional communications.
– Contact us via email, phone, or our website contact form.
– Engage with us on social media platforms.

The personal information we collect may include, but is not limited to:
– Name and surname
– Contact details (email address, phone number)
– Physical and delivery address
– Payment information (credit/debit card details)
– Order history and preferences

2. Use of Personal Information

We use your personal information for the following purposes:
– To process and fulfill your orders, including delivering products and providing order status updates.
– To communicate with you about our products, services, promotions, and events.
– To manage our relationship with you as a customer, including handling inquiries, complaints, and feedback.
– To improve our website, products, and services by analysing user behaviour and preferences.
– To comply with legal and regulatory requirements.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your personal information with:
– Our service providers, such as payment processors, delivery partners (e.g., Courier Guy), and IT service providers, to the extent necessary to provide services to you.
– Legal authorities or regulatory bodies, if required by law or to protect our rights, safety, or property.
– Third parties, with your consent or as otherwise authorised by law.

4. Security of Personal Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. We regularly review and update our security practices to safeguard your data.

5. Your Rights

Under POPIA, you have the following rights regarding your personal information:
– The right to be informed about how your personal information is being used.
– The right to access and obtain a copy of your personal information.
– The right to request correction or deletion of your personal information.
– The right to object to the processing of your personal information for direct marketing purposes.
– The right to withdraw your consent to the processing of your personal information at any time.

To exercise these rights or if you have any questions or concerns regarding your personal information, please contact us here.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content and advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will securely delete or anonymise it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Windfall Wine
Agterkliphoogte Retreat, Robertson, South Africa
Email: info@windfallwine.co.za
Phone: 083 320 8473

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Thank you for trusting Windfall Wine with your personal information.